At SMP Computers & Media Services LLC. we provide fast, reliable computer repair service to clients in the North East Pa, NJ and NY Tri-State area. Our technicians have over twenty years of combined experience in the computer-repair industry.
We service any brand of computer currently available on the market – including any Apple and Linux computers, and Windows-based PCs. Our technicians will diagnose the problem and come up with a quick and affordable solution to get you up and running again.
Our technicians provide a level of personal service and customer care which has become scarce in the industry. We offer counseling on basic computer usage and will answer any questions you have. For your convenience we also provide pick up and delivery options. Give us a call for a free quote at (570) 218-9664, or submit a Support Request Form Here.
We try to make our check in procedure as fast and easy as possible. On your scheduled appointment, you will meet with one of our technicians who will talk with you to diagnose the problem. He or she will ask you a few questions to get a better understanding of the issue at hand. If you are a new client, we will ask for your name, email address, phone number and billing address to put into our system. Once you’re in our system, we can keep track of each of your visits so that we can better understand what your computer needs are and help to ensure that your computer is as healthy as we can make it.
If you have a laptop, make certain you have the power cord (AC Adapter) with you as we will need that to do any work on the computer. For desktop computers, no cables are needed. If your computer requires a password to log into the operating system, please let us know during check in. We will call you within 24 hours of starting work on your computer to give you a confirmation of our diagnostics. We will advise you of your options to fix your computer and how long it can take. Many of our jobs are completed within 2-3 business days, but some can take longer depending on the specific situation. Feel free to call us at any time if you have questions about your computer’s status.
Call or visit us today.